Zásady pro doručování

Order Management

1. Order Generation: Clarify the order generation rules, including the source of the order, basic information of the order, payment method of the order, etc.
2. Order Confirmation: Determine the conditions and time nodes for order completion, such as the buyer confirming receipt or the system automatically confirming receipt, etc.
3. Order Cancellation: Formulate rules for order cancellation, such as under what circumstances the order can be canceled, whether cancellation of the order requires payment, etc.

2. Shipping Management

1. Shipping Process: Specify the shipping process, including inspection of goods before shipment, shipping time, logistics method, etc.
2. Shipping Preparation: Ensure the quality of goods and packaging, formulate packaging specifications, and equip necessary shipping equipment and tools.
3. Logistics Information: Establish a logistics information system, provide express order number and logistics tracking, and check the shipping status online.

3. Return and Exchange Management

1. Return and Exchange Policy: Formulate a clear return and exchange policy and publicize it on the website for consumers to understand.
2. Return and Exchange Process: Formulate a specific process for return and exchange, including the method of applying for return and exchange, the process of handling goods to be inspected, and the processing cycle, etc.
3 Return and exchange measures: Specify the return and exchange measures, such as re-delivery, refund, repair and other options.

4. Customer Service Management

1. Customer service team: Establish a professional customer service team to provide 24-hour uninterrupted service and can provide answers to consumers
All questions and concerns.
2 Customer Complaints: Establish a customer complaint and feedback mechanism to handle and respond to consumer complaints in a timely manner, and evaluate and close the complaints.
3. After-sales service: Provide comprehensive after-sales service, including product maintenance, parts supply, extended warranty, etc.

5. Information Security Management

1. Privacy protection: Protect consumers’ privacy and personal information, and will not disclose consumer information publicly.
2 Information Security: Establish an information security management system to protect the security of websites, servers, databases and other systems.